Logo EIE-CLCV Arles

ConsommaCtion Package: monitoring of energy savings and adaptation of measures

Summary : The ConsommaCtion Package consists of house visits to precisely measure energy savings realised with energy kits. Despite its effectiveness, it has not been extended but the difficulties met have enabled the action against energy poverty in the region to be remodelled in order to provide a clearer response.

Share this report


  • Start date : 2012
  • Implementation site : Arles
  • Budget : N/A
  • Source and details on funding : Arles Council and ADEME/PACA Region/CG 13
  • Appendix n°1


  • EIE-CLCV Arles
  • 6 rue Jean Bouin
  • 13200 Arles
  • Employees : 6
  • Volunteers : 50
  • Members : 300


Editorial committee

  • Date of proofreading :  15/06/2014
Solution(s) : Fuel poverty
Country :  France, Provence-Alpes-Côte d'Azur
Stature of the programme :  Local
Participant :  Association, ONG
  • Beneficiaries :  Universal, Bottom Of the Pyramid (BOP)
  • Domain :  Housing, Energy, Budget

Reports collected as part of the RESOLIS programme « Energy Poverty »

Copyright: Licence Creative Commons Attribution 3.0 ( http://creativecommons.org/licenses/by/3.0/ )
To reference a document published by RESOLIS : ( & Kerem Aybar) Bourouliou Agnès , « ConsommaCtion Package: monitoring of energy savings and adaptation of measures », **Journal RESOLIS** (2014)

Background to the programme

The Arles Energy Info Space (EIE Arles) is supported by CLCV (Consumption, Housing and Quality of Life) an association which defends the rights of tenants. In order to complete its action against energy poverty (show appartment, kits) EIE has lanched a package of home visits (VAD) in order to evaluate the efficiency of energy saving kits and to reinforce the partnered work between different actors in the area.

Objectives of the programme

- To reach between 10 and 20 families.
- To develop and adapt the contents of the energy saving kit by basing it on the results of the visit.
- To reinforce the partnerships, notably with social workers, to provide a more comprehensive response in the territory.

Implemented actions

After indications from social workers from "eligible" homes, a package of measure has been launched for a one month period:
- 1st VAD (carried out in partnership with the social worker who has noticed the family when possible): state of the housing. Measure of consumption for the 1st period over two weeks during which the household doesn't change its behaviour.
- 2nd VAD: intallation of the kit, raising of awareness, work on the bills. Measure of consumtion for the 2nd period over 2 weeks during which the houseghold applies eco-friendly behaviour.
- 3rd VAD: meter measurement.
- Analysis of results and a return visit to the family carried out with distribution of monitoring tools.

Quantitative and qualitative results from the implemented actions

Number of families who participated in the measures: 11
In total, 11 follow ups have been carried out in 2013. Having stopped the project following a financial mistake, the only results available are those from the evaluation halfway through.
- Consumption: of the 6 households evaluated, we see a decrease in electricity consumption for 5 households (- 6.6% on average), water for 6 households (- 19.2% on average) and gas for the 3 households that used it 5- 15.7% on average).
- Savings: for electricity, - €27 per year on average; for water - €70 per year on average; for gas - €15 per year on average which is a possible average saving of €90 per year per household.

Original characteristics

This program is interesting because the follow up and evaluation have been particularly effective. But the special characteristic of this program resides in the way in which it has been taken up and adapted following the difficulties met. In effect, due to the financial mistake, the package has not been carried on. Therefore it has been taken up again in a different form (see experience feedback) in the CLCV action framework.

Partnership(s) developed in the context of the programme

- With the social workers (CCAS, MDS, CAF, PACT 13, MSA, 13 Habitat): tracking and identification of eligible households.
- With the Arles town council: funding for the kits and support with the project.
- With the Solidarity teams of EDF and GDF: make up of energy and water saving kits.
- With EcoH2O and Arl'ethique: discount of the price of the materials for the kits.
- With CLCV: dealing with dispute, tenant:landlord relationships, special relationship with energy suppliers, resumption of activity on the fight against energy poverty (see experience feedback).


Difficulties and/or obstacles encountered during the programme’s implementation :

- Mobilisation of some of the social actors.
- Engaging families in carrying out the eco-habits.
- Long term support for the project: the absence of new financing has not allowed the project to be finished nor to envisage how it could be generalised or expanded to other families.
- Identification of Energy Info Space: the EIEs are an unknown organisation that aren't frequented by the public who are in difficulty which undermines their support for people in energy poverty. The ConsummaCtion package was the moment when it was realised that even when a household in difficulty was directed by a social centre towards EIE, their engagement was not always ideal.

Solutions used to overcome the difficulties and/or obstacles :

Some solutions have been adopted to respond to the difficulties in treating energy poverty by the Energy Info Space. The action in the fight against energy poverty has been taken up by CLCV, who defend the rights of tenants who support EIE. Following a request emanating form habitants from the welcome-cafes in the neighbourhood, and from a request from CAF, CLCV have set up energy centres inside the premises of the House of the Neighbourhood: once a week, for 2 hours on average, frequented by 1 or 2 people on average (during the first months of it being set up). Requests especially concerned high energy bills.

CLCV has taken up the "Energy Poverty" theme as they are by far the most identifiable actor by the public who are in a precarious situation and therefore are more capable of reaching them. The association for the defence of rights of tenants is an organisation which the renting public have confidence in and are more likely to listen to. Furthermore, it's partnerships with the lessors and energy suppliers enable it to directly intervene in certain problems and obtain results which are more concrete and visible to the the beneficiaries.

These measures have been renamed: "Consume less. Consume cleverly", was launched in January 2014 within the framework of the Urban Contract of Social Cohesion and with the support of CAF and some sponsors from the Arles town council.

Suggestions for future improvement :

- To enlarge the reach of the committee rooms run by CLCV to all the deprived urban zones in the town.
- To approach private sponsors to find partnerships and the means to intervene in favour of tenants in private property.

Summary of factors responsible for the programme’s success :

ConsummaCtion: the project a been able to be carried out thanks to the mobilisation of different actors in the regions with a view to implementing efficient collaborative work to enable the provision of personalised help.

CLCV committee rooms: the need to be be an identifiable actor in the region to have the confidence of the public that one wants to reach. Otherwise the attempts to raise awareness of energy savings will be seen as being i,posed and will not be taken up by the population.

Bibliographic references


To know more

Contents of the kit: 2 low energy bulbs, 2 thermometers, 1 games for 7 families "energy-eco", leaflets with advice for managing energy, 3 output reducers, 1 multi-plug interrupter, 1 cardboard bag. They are the "base" kits which can be adapted to all hous

Share this report
Download the report