Logo CCAS Centre de Roubaix

The taxi solidarity of the CCAS Centre in Roubaix

Summary : Since late 2011, the CCAS Centre in Roubaix has offered a solidarity mobility service, Taxi Solidarity, which not only ends people’s isolation but also promotes the employment integration of drivers who support the beneficiaries’ movements in their daily tasks.

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  • Start date : End of 2011
  • Implementation site : Roubaix
  • Budget : N/A
  • Source and details on funding : Launch grant from the General Council (€10,000) + the driver’s salaries are up to 70% subsidised


  • CCAS Centre de Roubaix
  • 9-11 rue Pellart
  • 59100 Roubaix
  • Employees : 2
  • Volunteers : 0


Editorial committee

  • Date of proofreading :  05/08/2015 00:00
Opinion of the Committee : Source of inspiration !
Solution(s) : increased mobility Job Social exclusion and isolation
Country :  France, Mayotte
Stature of the programme :  Local
Participant :  Public institution
  • Beneficiaries :  Senior Citizens, Bottom Of the Pyramid (BOP)
  • Domain :  Work, Transports

Reports collected as part of the RESOLIS programme « Taking Action together against dropping out of school »

Copyright: Licence Creative Commons Attribution 3.0 ( http://creativecommons.org/licenses/by/3.0/ )
To reference a document published by RESOLIS : VATAN Stéphane , « The taxi solidarity of the CCAS Centre in Roubaix », **Journal RESOLIS** (2015)

Background to the programme

The isolation of some people is so significant that public transport networks are not enough to overcome the obstacles to the successful completion of daily tasks (administrative procedures, shopping ...). Getting out of the house, even the neighbourhood, to take the bus or metro can be unthinkable for a person who’s cut off from any form of social connection. "Taxi Solidaire" is a solidarity mobility initiative. It was the idea of the Conseil Général du Nord and its operation was entrusted to the management of the Communal Centre for Social Action (CCAS) in Roubaix.

Objectives of the programme

- Create or recreate the social bond among people who are isolated

- Encourage the mobility of this public around Lille

- Reintegrate people who are cut off from employment in the professional world

Implemented actions

- Provision of a vehicle, 4 days a week, for anyone in Roubaix who has difficulty travelling around and/or have very little resources to live on

- Requests made by interested people to the CCAS. Take account of their personal and financial situation

- Reasons for the trips: medical appointments, administrative paperwork, shopping ...

- Prices (price of public transport in the metropole): €1.50 for trips in Roubaix and €3 for those in the Lille metropole

- Payments: detachable tickets from a prepaid card worth €6

- Driver-companions: recruitment of people who are cut off from employment and are recruited on assisted contracts (contracts for a public who face difficulties in the labour market). In addition to their driving responsibilities, they accompany the beneficiaries to go to administrative offices, for example.

Quantitative and qualitative results from the implemented actions

- Beneficiaries:
* 100 people registered including 30 who use the service regularly.
* The action mainly concerns the elderly.
* Testimony: a beneficiary told a driver that before the creation of the project, they hadn’t left their home for over 2 years.

- 2011-2014: 5 drivers who were helped, found employment.

- This practice is still in its infancy in urban areas given the highly developed public transport network.

- Few expenditures: the vehicle is second hand and the profits (cost of a ride) pay all the maintenance costs and petrol.

Original characteristics

This kind of initiative only exists in rural areas and in Belgium. Taxi Solidarity is the only service of its kind in the entire Lille metropole. It goes beyond the traditional transport framework by meeting needs not always covered by public transport. Indeed, the human dimension and the support provided enables the beneficiaries to end their isolation but also for the driver to enhance their integration with the workforce.


Difficulties and/or obstacles encountered during the programme’s implementation :

- Managing the drivers’ schedules: additional task for the pre-reception agents from CCAS. Make sure that the appointments do not overlap.

- Ensure the continuity of the service despite the lack of personnel

- Handling cash: the drivers didn’t want to become involved for fear of being confronted with problems around stealing.

- Risks of competition with other sectors: taxis and home help services

- Turn over: as the employees are on subsidised contracts (renewable a limited number of times), the relationships created with the beneficiaries of the service are temporary.

- People with reduced mobility cannot be accommodated in the vehicle because of the expensive and complex technical adjustments necessary.

Solutions used to overcome the difficulties and/or obstacles :

- Handling money: payment of journeys in the form of tickets

- Management of appointments: setting up of a computer schedule

Suggestions for future improvement :

- The Taxi Solidarity project is part of the voluntary help from CCAS. That’s why the team doesn’t want it to develop for fear of losing its viability.

- The town of Wattrelos contacted CCAS in order to set up a similar project that targets the elderly.

Summary of factors responsible for the programme’s success :

- The action must meet a real need in the region: it must also be well thought out so that it complements the local transport offer.

- Reflect on the method of staff recruitment: how should we recruit drivers? Should there be a driving test? Who takes these tests?

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