Logo PACT75-92-95 & PACT77

A Partnership the retirment fund AG2R and a PACT to better support people in energy poverty

Summary : The project aims to the include an additional retirement fund in the fight aginst energy poverty by taking into account people who are asking for financial aid to pay for their energy bills. A global program (social, financial, technical) enables them to focus on the need to improve as regards housing and energy efficiency.

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  • Start date : September 2010
  • Budget : N/A
  • Source and details on funding : AG2R


  • PACT75-92-95 & PACT77
  • 29 rue Tronchet
  • http://www.pact77.org
  • Employees : 130
  • Volunteers : 0
  • Members : 32


Editorial committee

  • Date of proofreading :  15/06/2014
Opinion of the Committee : Source of inspiration !
Solution(s) : Fuel poverty Social exclusion and isolation
Country :  France, Île-de-France
Stature of the programme :  Local
Participant :  Association, ONG
  • Beneficiaries :  Senior Citizens, Urban population, Rural population
  • Domain :  Social protection, Housing, Energy

Reports collected as part of the RESOLIS programme « Energy Poverty »

Copyright: Licence Creative Commons Attribution 3.0 ( http://creativecommons.org/licenses/by/3.0/ )
To reference a document published by RESOLIS : Le Bail Anne , « A Partnership the retirment fund AG2R and a PACT to better support people in energy poverty », **Journal RESOLIS** (2014)

Background to the programme

Following a growing number of demands to take charge of energy bills, the retirement fund AG2R wanted to provide a response that is preventative rather than curative but not having the skills to respond internally, they have turned to the PACT. An experimental project was created with PACT 77 and 75 to try to provide a global and collaborative response to this problem.

Objectives of the programme

To provide answers to the problems highlighted and to develop preventative actions.
To show that an analysis mixed between social and technical leads to less onerous interventions: there is a combination of facts that mean that people get cold and don't use the equipment properly.
To show that it is possible to reach a more comfortable temperature without carrying out large scale work (thicker curtains, change the placement of the furniture).
No numerical objectives, it's about treating the requests passed on by AG2R.

Implemented actions

- Tracking by AG2R: when the retirement fund receives requests concerning the price and the help with energy, it asks targeted questions to people and, depending on the answers, directs them towards PACT.
- Initial contact: the PACT makes contact with the people identified to evaluate the relevance of any support.
- House visits and socio-technical assessment: arrange a meeting then a house visit carried out by a technician and a social worker who perform an energy assessment and individual interview. At the end of the visit, a document is signed by all three parties to validate the conclusions.
- Support: so that personalised support is put in place, the person must become an actor of change and make requests of PACT themselves, in accordance with the recommendation that have been made during the visit.

Quantitative and qualitative results from the implemented actions

In Seine and Marne, where they have over time managed the greatest number of dossiers, they have counted:
- 49 descriptions (38 occupants and 6 renters)
- 22 visits carried out
- 9 renovation work projects: partial or total insulation of lofts, replacement of radiators, boilers, cabinets, wood-burning stove, hot water, VMC
Finance searched for: for 8 our of 9 projects.
Average cost of the work: 12 000 euros TTC - rest at an average charge of: 4000 euros
Support with eco-friendly habits, reading energy bills...

Original characteristics

- Spotting households in a energy poverty via a retirement fund.
- Versatility, personalisation, solutions adapted to each type of person and their characteristics...
- The will to show the complementarity between the social and technical domains, necessary to providing a pertinent and global response. A social worker will not know when to intervene on purely energy aspects, whereas a technician will not know when to come to the aid of a household for other more serious problems. Energy poverty is often a symptom of structural difficulties.
- Thanks to the availability of finance from AG2R, it has been possible for the first time to take experimental action which have provided adapted responses to particular situations. There was the desire to break down the time set aside and the cost of the support given to each household (around 1200euro/household) to demonstrate that energy poverty has costs other than the renovation work.

Partnership(s) developed in the context of the programme

- AG2R, the retirement fund initiated the project.
- PACT 77 and PACT 75 to provide support to people.
- Financiers: AG2R, General Council 77


Difficulties and/or obstacles encountered during the programme’s implementation :

For PACT 77:
Some of the requests only concerned advice from people who were not strictly concerned with energy poverty.
Difficulties in supplying financing for the subsidies.

Solutions used to overcome the difficulties and/or obstacles :

So that the requesting households don't notice their poverty, AD2R has accepted that the visits should be carried out when it seem relevant in order to avoid the households falling into energy poverty.

Suggestions for future improvement :

To better target the communication of the project in order to reach the public concerned by energy poverty. Today, with the new program better established, its easier to finance and therefore carry out work, even for households of modest means potentially in this situation.

Summary of factors responsible for the programme’s success :

To be reactive to requests.
Quality and versatility in the home visits.
To be able to propose adequate financing.

Ideas for basic or applied research topics, that could be useful to the programme :

1 - To establish healthy/comfortable relations with the people concerned.
2 - To launch a sociological inquiry into the impact of the action carried out (visit or not following the work).
3 - To carry out visit to measure and verify the real level of thermal comfort after the work.

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